Frequently asked questions

A: At My Store, we prioritize customer satisfaction by offering a straightforward return policy. If you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for a full refund or exchange, provided the products are unused, in their original packaging, and accompanied by the receipt or proof of purchase. To initiate a return, please contact our customer service team through the contact information provided on our website or your order confirmation email. Our team will guide you through the return process, including issuing a return authorization and providing instructions for shipping. Please note that certain products, such as personalized or final sale items, may not be eligible for returns. Shipping costs for returns are generally the responsibility of the customer unless the return is due to an error on our part. By adhering to these steps, we aim to ensure a seamless and professional return experience at My Store.

A: Orders are usually processed within 1–3 business days. Standard UK delivery typically takes 5–10 business days depending on your location and demand periods.

A: We recommend checking our size guide available on each product page before placing your order. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

A: Yes. At Stylefino, we carefully select products designed with comfort, durability, and elegant minimalist style in mind, ensuring a refined look and feel for everyday wear.